Roadside Assistance Services

The Mercedes-Benz 24-Hour Roadside Assistance Program

Roadside Assistance Services

Sign & Drive

Flat tire, dead battery, out of fuel – Mercedes-Benz has you covered

The Mercedes-Benz 24-Hour Roadside Assistance Program provides help when you need it most – replacing a flat tire, delivering a jump start in the event of a dead battery, or providing a few gallons of fuel should you accidentally run out. Simply contact Roadside Assistance via the 800 number or Roadside App, or push the Wrench Button, and Mercedes-Benz personnel are dispatched to your location at no charge for all eligible Mercedes-Benz vehicles.*

* Please note that in certain unique circumstances, additional charges may apply to Sign & Drive. For certain models (i.e., AMG) which have no spare tire, Roadside Assistance provides inflation of a flat tire after using the vehicle's TIREFIT puncture sealant. For vehicles with a spare tire not in working order, towing and/or additional charges may be required.

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Towing

Towed to someone who can help – the nearest authorized dealer.

Should your vehicle experience a mechanical issue or be involved in an accident, Mercedes-Benz Roadside Assistance will arrange for a tow to the nearest authorized Mercedes-Benz dealer at no charge for all Mercedes-Benz vehicles. In the event of an accident, Mercedes-Benz Certified Collision Centers ensure that your vehicle is returned as close to its pre-accident condition as possible, using only Genuine Mercedes-Benz Parts.

A complete list of Mercedes-Benz Certified Collision Centers can be found here.

In certain situations, additional charges may apply. Please see Service Restrictions for full details.

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Trip Interruption

If your Mercedes-Benz is still under warranty, Trip Interruption provides reimbursement to help defray your documented expenditures for accommodations, meals, and related travel expenses, under these conditions:

• The breakdown occurs more than 100 miles from your home.
• The problem is covered by warranty and renders the vehicle inoperable or unsafe to drive.
• Your vehicle remains overnight(s) at an authorized Mercedes-Benz dealership while repairs are performed.

A Mercedes-Benz dealer will reimburse you up to $300 per night* for documented actual lodging, food, and related travel expenses, for a maximum of three consecutive nights from your vehicle's initial disablement.

*All Trip Interruption claims and documentation must be presented to and approved by an authorized Mercedes-Benz dealership. Please see the service department at your local dealer for details.

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Other Repairs

Due to the variety of special tools, parts and diagnostic equipment that are required to repair Mercedes-Benz vehicles, there are limitations as to what can be repaired by a technician in a roadside environment. If your Mercedes-Benz requires more than the complimentary services offered, we will then dispatch a qualified Mercedes-Benz technician to perform on-site service or arrange to have your vehicle towed to the nearest authorized Mercedes-Benz dealership.

In the event a technician is called upon for repairs beyond the complimentary services, and the repair is not covered under any Mercedes-Benz warranty or a warranty determination cannot be made at that time, service labor and parts charges may be assessed. Please note that the service technician cannot determine whether a particular repair at the breakdown site is covered by warranty; therefore, dealership personnel will provide the appropriate refund in qualifying cases.